SES Customer service

Our customer service is available by e-mail via the
e-mail address:

Missing manual / instruction?

Please send us an e-mail to (
including the name and the article number of the product, then
we will send you the desired manual as soon as possible.

Missing / broken parts?

We are sorry to hear that a part is missing and / or broken.
To be able to help you, please send us an e-mail with the following information:

– Your name and address details.
– The name and the article number of the product.
– A copy (Photo) of the proof of purchase.
– A clear description of the problem.

Unfortunately, we will not be able to provide you support
if the proof of purchase is no longer available.